{"id":35529,"date":"2025-06-11T11:06:42","date_gmt":"2025-06-11T09:06:42","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-patient&#038;p=35529"},"modified":"2026-01-27T16:34:54","modified_gmt":"2026-01-27T15:34:54","slug":"deroule-dune-consultation-video","status":"publish","type":"help-patient","link":"https:\/\/www.hellocare.com\/blog\/help-patient\/consulter-un-praticien-par-video\/deroule-dune-consultation-video\/","title":{"rendered":"D\u00e9roul\u00e9 d\u2019une consultation vid\u00e9o"},"content":{"rendered":"\n<p><strong>Quelles donn\u00e9es fournir pour r\u00e9aliser une consultation vid\u00e9o ?<\/strong><\/p>\n\n\n\n<p>Pour pr\u00e9parer au mieux votre rendez-vous, veillez \u00e0 renseigner ou v\u00e9rifier les donn\u00e9es suivantes dans votre espace Hellocare :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nom et pr\u00e9nom<\/strong><\/li>\n\n\n\n<li><strong>Date de naissance<\/strong><\/li>\n\n\n\n<li><strong>Adresse e-mail<\/strong> (pour les confirmations et documents)<\/li>\n\n\n\n<li><strong>Num\u00e9ro de mobile<\/strong> <\/li>\n<\/ul>\n\n\n\n<p>Ces \u00e9l\u00e9ments permettent au praticien de vous identifier facilement et d\u2019assurer le bon d\u00e9roulement de la t\u00e9l\u00e9consultation.<\/p>\n\n\n\n<p><br><strong>Pr\u00e9paration technique pour la consultation vid\u00e9o<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Navigateur web<\/strong> :<br>Utilisez de pr\u00e9f\u00e9rence <strong>Google Chrome<\/strong> ou <strong>Mozilla Firefox<\/strong>.<br><em>Pensez \u00e0 autoriser l\u2019acc\u00e8s \u00e0 votre cam\u00e9ra et \u00e0 votre microphone dans les param\u00e8tres de votre navigateur.<\/em><\/li>\n\n\n\n<li><strong>Application mobile Hellocare<\/strong> :<br>T\u00e9l\u00e9chargez l\u2019application sur <strong>iOS<\/strong> ou <strong>Android<\/strong>, puis installez-la sur votre smartphone ou tablette.<br><em>Assurez-vous d\u2019avoir la derni\u00e8re version de votre syst\u00e8me d\u2019exploitation (une mise \u00e0 jour r\u00e9guli\u00e8re est vivement recommand\u00e9e).<\/em><\/li>\n\n\n\n<li><strong>Connexion internet stable<\/strong> :<br>Optez de pr\u00e9f\u00e9rence pour une connexion <strong>Wi-Fi<\/strong> ou <strong>4G\/5G<\/strong> de bonne qualit\u00e9.<br><em>\u00c9vitez, si possible, de lancer des t\u00e9l\u00e9chargements importants ou de regarder des vid\u00e9os en streaming pendant votre t\u00e9l\u00e9consultation.<\/em><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Astuce<\/strong> : Quelques minutes avant votre rendez-vous, ouvrez la page Hellocare ou l\u2019application pour v\u00e9rifier que tout fonctionne correctement (identifiants, cam\u00e9ra, micro, etc.).<\/p>\n<\/blockquote>\n\n\n\n<p><strong>V\u00e9rification du fonctionnement du micro et de la cam\u00e9ra<\/strong><\/p>\n\n\n\n<p>Pour une t\u00e9l\u00e9consultation fluide, prenez le temps de tester votre mat\u00e9riel :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Autoriser l\u2019acc\u00e8s<\/strong> :<br>Si votre micro ou votre cam\u00e9ra ne semblent pas reconnus, v\u00e9rifiez dans les r\u00e9glages de votre ordinateur, tablette ou t\u00e9l\u00e9phone que les autorisations sont accord\u00e9es.<br><em>Sur un ordinateur, vous pouvez cliquer sur l\u2019ic\u00f4ne de cadenas (ou similaire) en haut de la fen\u00eatre du navigateur.<\/em><\/li>\n\n\n\n<li><strong>Probl\u00e8mes techniques<\/strong> :<br>En cas de difficult\u00e9, n\u2019h\u00e9sitez pas \u00e0 contacter notre support (email, chat ou t\u00e9l\u00e9phone). Nous ferons notre maximum pour vous aider \u00e0 consulter dans les meilleures conditions.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Conseil<\/strong> : Pour un son optimal, utilisez un casque ou des \u00e9couteurs munis d\u2019un microphone. Cela vous permettra d\u2019\u00e9viter les bruits parasites et de communiquer plus clairement avec le praticien.<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Comment acc\u00e9der \u00e0 ma t\u00e9l\u00e9consultation ?<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ouvrez l\u2019onglet <strong>Mes rendez-vous<\/strong>.<\/li>\n\n\n\n<li>S\u00e9lectionnez le rendez-vous concern\u00e9.<\/li>\n\n\n\n<li>Cliquez sur <strong>Lancer la t\u00e9l\u00e9consultation<\/strong>, puis sur <strong>Rejoindre<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Vous serez automatiquement dirig\u00e9 vers la salle d\u2019attente vid\u00e9o en attendant que le praticien se connecte.<\/p>\n\n\n\n<p><strong>Cl\u00f4turer ma consultation vid\u00e9o<\/strong><\/p>\n\n\n\n<p>Lorsque la consultation se termine,\u00a0le praticien se charge\u00a0de cl\u00f4turer la session. Prenez toutefois quelques secondes pour patienter, le m\u00e9decin finalise parfois ses notes ou r\u00e9dige votre ordonnance juste apr\u00e8s l\u2019\u00e9change.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quelles donn\u00e9es fournir pour r\u00e9aliser une consultation vid\u00e9o ? Pour pr\u00e9parer au mieux votre rendez-vous, veillez \u00e0 renseigner<\/p>\n","protected":false},"featured_media":0,"parent":35380,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35529","help-patient","type-help-patient","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>D\u00e9roul\u00e9 d\u2019une consultation vid\u00e9o | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-patient\/consulter-un-praticien-par-video\/deroule-dune-consultation-video\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9roul\u00e9 d\u2019une consultation vid\u00e9o\" \/>\n<meta property=\"og:description\" content=\"Quelles donn\u00e9es fournir pour r\u00e9aliser une consultation vid\u00e9o ? 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