{"id":35552,"date":"2025-06-11T11:35:42","date_gmt":"2025-06-11T09:35:42","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-patient&#038;p=35552"},"modified":"2026-01-28T12:32:33","modified_gmt":"2026-01-28T11:32:33","slug":"paiement","status":"publish","type":"help-patient","link":"https:\/\/www.hellocare.com\/blog\/help-patient\/paiement-et-remboursement\/paiement\/","title":{"rendered":"Paiement"},"content":{"rendered":"\n<p><strong>Moyens de paiement accept\u00e9s:<\/strong><br>Hellocare accepte <strong>la carte bancaire (CB)<\/strong> comme moyen de paiement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une <strong>empreinte bancaire<\/strong> est prise au moment de la r\u00e9servation, mais <strong>aucun d\u00e9bit n\u2019est effectu\u00e9<\/strong> tant que la t\u00e9l\u00e9consultation n\u2019est pas cl\u00f4tur\u00e9e par le praticien.<\/li>\n\n\n\n<li>Le montant d\u00fb n\u2019est pr\u00e9lev\u00e9 qu\u2019une fois la consultation\u00a0termin\u00e9e et cl\u00f4tur\u00e9e.<br><br><strong>S\u00e9curit\u00e9 paiement 3D SECURE<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Chez Hellocare, nous avons mis en place un syst\u00e8me de paiement s\u00e9curis\u00e9 qui inclut le <strong>3D Secure<\/strong>, une v\u00e9rification suppl\u00e9mentaire instaur\u00e9e par les banques pour renforcer la protection des paiements en ligne et pr\u00e9venir tout risque de fraude.<\/p>\n\n\n\n<p>Validation 3D Secure<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Paiement en attente : Une fois votre paiement initial valid\u00e9 sur Hellocare, vous recevrez g\u00e9n\u00e9ralement une <strong>notification de votre banque<\/strong> (via l\u2019application bancaire ou un code envoy\u00e9 par SMS) pour confirmer votre identit\u00e9.<\/li>\n\n\n\n<li>Authentification obligatoire : Sans cette \u00e9tape, la r\u00e9servation de votre rendez-vous ne pourra pas aboutir, et il vous faudra relancer le paiement.<\/li>\n<\/ol>\n\n\n\n<p>En cas de difficult\u00e9<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contactez notre support : Si vous rencontrez un probl\u00e8me pour finaliser votre paiement 3D Secure, n\u2019h\u00e9sitez pas \u00e0 nous \u00e9crire ou \u00e0 nous appeler.<\/li>\n\n\n\n<li>Accompagnement personnalis\u00e9 : L\u2019un de nos conseillers vous guidera pas \u00e0 pas pour finaliser votre rendez-vous.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Attention<\/strong> : Selon votre banque, la m\u00e9thode de v\u00e9rification peut varier (notification, code SMS, etc.). Assurez-vous d\u2019avoir votre t\u00e9l\u00e9phone sous la main et, le cas \u00e9ch\u00e9ant, de disposer de l\u2019application mobile de votre banque.<\/p>\n<\/blockquote>\n\n\n\n<p>Enregistrer un moyen de paiement&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connectez-vous \u00e0 votre compte\u00a0Hellocare\u00a0<\/li>\n\n\n\n<li>Ouvrez l\u2019onglet Paiements\u00a0<\/li>\n\n\n\n<li>Cliquez sur \u201cAjouter un moyen de paiement\u201d\u00a0<\/li>\n\n\n\n<li>Ajoutez les informations de la carte bancaire\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Supprimer une carte bancaire<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connectez-vous \u00e0 votre compte Hellocare.<\/li>\n\n\n\n<li>Ouvrez\u00a0l\u2019onglet Paiements.\u00a0<\/li>\n\n\n\n<li>Cliquez sur l\u2019ic\u00f4ne <strong>poubelle<\/strong> \u00e0 droite de la carte concern\u00e9e pour la retirer.<\/li>\n<\/ul>\n\n\n\n<p><strong>Empreinte bancaire lors de la r\u00e9servation:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Au moment de confirmer votre rendez-vous, renseignez votre carte bancaire et cliquez sur <strong>Confirmer<\/strong>.<\/li>\n\n\n\n<li>Hellocare r\u00e9alise alors <strong>une empreinte bancaire<\/strong> : aucun d\u00e9bit imm\u00e9diat, seulement une pr\u00e9-autorisation du montant.<\/li>\n<\/ul>\n\n\n\n<p><strong>Quand suis-je r\u00e9ellement d\u00e9bit\u00e9 ?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019empreinte est <strong>d\u00e9bit\u00e9e automatiquement<\/strong> uniquement lorsque le praticien cl\u00f4ture la t\u00e9l\u00e9consultation.<\/li>\n\n\n\n<li>Vous ne payez donc jamais avant la fin effective de votre s\u00e9ance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Moyens de paiement accept\u00e9s:Hellocare accepte la carte bancaire (CB) comme moyen de paiement. Chez Hellocare, nous avons mis<\/p>\n","protected":false},"featured_media":0,"parent":35371,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35552","help-patient","type-help-patient","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Paiement | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-patient\/paiement-et-remboursement\/paiement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Paiement\" \/>\n<meta property=\"og:description\" content=\"Moyens de paiement accept\u00e9s:Hellocare accepte la carte bancaire (CB) comme moyen de paiement. 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