{"id":35557,"date":"2025-06-11T12:07:29","date_gmt":"2025-06-11T10:07:29","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-pro&#038;p=35557"},"modified":"2026-01-26T11:19:59","modified_gmt":"2026-01-26T10:19:59","slug":"gerer-mon-compte-et-mon-abonnement","status":"publish","type":"help-pro","link":"https:\/\/www.hellocare.com\/blog\/help-pro\/bien-demarrer-sur-hellocare\/gerer-mon-compte-et-mon-abonnement\/","title":{"rendered":"G\u00e9rer mon compte et mon abonnement"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-mon-compte-amp-securite\"><strong>Mon compte &amp; s\u00e9curit\u00e9<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Modifier mon mot de passe<\/li>\n<\/ul>\n\n\n\n<p>Connectez-vous \u00e0 votre espace Hellocare, puis ouvrez Param\u00e8tres (ic\u00f4ne \u2699\ufe0f).<\/p>\n\n\n\n<p>Saisissez votre nouveau mot de passe puis confirmez-le une seconde fois pour \u00e9viter toute erreur de frappe.\u00a0<\/p>\n\n\n\n<p>Pour assurer la robustesse de votre compte, Hellocare exige :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>8 caract\u00e8res minimum ;<\/li>\n\n\n\n<li>au moins une majuscule, un chiffre et un caract\u00e8re sp\u00e9cial.<\/li>\n<\/ul>\n\n\n\n<p>Validez : un message de confirmation s\u2019affiche.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-section-abonnement-amp-facturation-pro\"><strong>Section : Abonnement &amp;&nbsp;facturation&nbsp;Pro<\/strong><\/h3>\n\n\n\n<p>Rendez-vous dans l\u2019onglet\u00a0Abonnement.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Modifier mon abonnement :<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Ouvrez <strong>Mon compte &gt; Abonnements<\/strong>.<\/p>\n\n\n\n<p>Vous pouvez modifier votre abonnement en cliquant sur&nbsp;Changer mon abonnement. La formule alternative s\u2019affiche (Mensuel \u2194 Annuel).&nbsp;<\/p>\n\n\n\n<p><strong>P\u00e9riode d\u2019essai<\/strong>\u00a0: vous pouvez passer librement d\u2019une formule \u00e0 l\u2019autre \u00e0 tout moment.\u00a0<\/p>\n\n\n\n<p><strong>Apr\u00e8s l\u2019essai<\/strong> : Le changement de formule sera effectif qu\u2019\u00e0 la fin de votre p\u00e9riode de facturation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Facturation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Vous pouvez t\u00e9l\u00e9charger votre derni\u00e8re facture depuis votre abonnement actif.&nbsp;<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement acc\u00e9der \u00e0 votre historique de r\u00e8glements et t\u00e9l\u00e9charger toutes vos derni\u00e8res factures.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-resilier-mon-abonnement\"><strong>R\u00e9silier mon abonnement<\/strong><\/h3>\n\n\n\n<p>Suivez ces \u00e9tapes simples depuis votre espace Hellocare :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Rendez-vous dans l\u2019onglet\u00a0Abonnement.\u00a0<\/li>\n\n\n\n<li>V\u00e9rifiez votre\u00a0abonnement actif\u00a0(type, p\u00e9riode de facturation, montant).\u00a0<\/li>\n\n\n\n<li>Cliquez sur\u00a0R\u00e9silier mon abonnement.\u00a0<\/li>\n\n\n\n<li>Un message de confirmation appara\u00eet.\u00a0<\/li>\n<\/ol>\n\n\n\n<p><strong>Ce qui se passe ensuite<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Votre compte reste <strong>actif jusqu\u2019\u00e0 la fin de la p\u00e9riode de facturation<\/strong> (mensuelle ou annuelle).<\/li>\n\n\n\n<li>Le statut passe \u00e0 <strong>\u201cActif jusqu\u2019au [date]\u201d<\/strong> dans la carte d\u2019abonnement.<\/li>\n\n\n\n<li>Tant que votre compte est actif, vous pouvez <strong>r\u00e9activer votre abonnement<\/strong> en un clic via <strong>R\u00e9activer mon abonnement<\/strong> ou <strong>M\u2019abonner \u00e0 une autre formule<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Si vous avez un doute sur la date d\u2019\u00e9ch\u00e9ance ou sur les impacts comptables, notre \u00e9quipe support est \u00e0 votre disposition pour vous guider.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mon compte &amp; s\u00e9curit\u00e9 Connectez-vous \u00e0 votre espace Hellocare, puis ouvrez Param\u00e8tres (ic\u00f4ne \u2699\ufe0f). Saisissez votre nouveau mot<\/p>\n","protected":false},"featured_media":0,"parent":35360,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35557","help-pro","type-help-pro","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>G\u00e9rer mon compte et mon abonnement | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-pro\/bien-demarrer-sur-hellocare\/gerer-mon-compte-et-mon-abonnement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00e9rer mon compte et mon abonnement\" \/>\n<meta property=\"og:description\" content=\"Mon compte &amp; s\u00e9curit\u00e9 Connectez-vous \u00e0 votre espace Hellocare, puis ouvrez Param\u00e8tres (ic\u00f4ne \u2699\ufe0f). 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