{"id":35563,"date":"2025-06-11T13:33:23","date_gmt":"2025-06-11T11:33:23","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-pro&p=35563"},"modified":"2026-01-26T13:16:49","modified_gmt":"2026-01-26T12:16:49","slug":"rendez%e2%80%91vous","status":"publish","type":"help-pro","link":"https:\/\/www.hellocare.com\/blog\/help-pro\/agenda-et-rendez%e2%80%91vous\/rendez%e2%80%91vous\/","title":{"rendered":"Rendez\u2011vous"},"content":{"rendered":"\n

\u00c9tapes de validation d\u2019un rendez\u2011vous t\u00e9l\u00e9consultation :<\/strong><\/h3>\n\n\n\n

Lorsqu\u2019un patient choisit un cr\u00e9neau, Hellocare vous envoie imm\u00e9diatement un e-mail de demande de rendez-vous<\/strong> r\u00e9capitulant : date, heure, motif et coordonn\u00e9es du patient. Par souci de confidentialit\u00e9, seul vous voyez ces informations ; le cr\u00e9neau reste \u201cen attente\u201d tant que vous n\u2019avez pas donn\u00e9 votre accord.<\/p>\n\n\n\n

Validation d\u2019un rendez\u2011vous<\/strong><\/h3>\n\n\n\n

Connectez-vous \u00e0 votre espace pro, puis ouvrez Tableau de bord<\/strong> ou Mes rendez-vous<\/strong>.<\/p>\n\n\n\n

Les demandes en attente apparaissent avec le statut \u00c0 confirmer<\/strong>.<\/p>\n\n\n\n

Cliquez sur la ligne concern\u00e9e, v\u00e9rifiez les d\u00e9tails, puis s\u00e9lectionnez Confirmer le rendez-vous<\/strong>.<\/p>\n\n\n\n

Le patient re\u00e7oit aussit\u00f4t un e-mail de confirmation ; le cr\u00e9neau passe en statut Confirm\u00e9<\/strong> et s\u2019inscrit fermement dans votre agenda.<\/p>\n\n\n\n

Annuler ou d\u00e9placer un rendez\u2011vous :<\/strong><\/h3>\n\n\n\n
    \n
  • Annuler<\/strong>\n
      \n
    1. Dans Mes rendez-vous<\/strong>, cliquez sur le rendez-vous que vous souhaitez annuler.<\/li>\n\n\n\n
    2. S\u00e9lectionnez Annuler le rendez-vous<\/strong>.<\/li>\n\n\n\n
    3. Choisissez ou saisissez un motif d\u2019annulation<\/strong> ; Hellocare l\u2019int\u00e8gre automatiquement dans la notification patient.<\/li>\n\n\n\n
    4. Validez : le cr\u00e9neau est lib\u00e9r\u00e9, le patient est pr\u00e9venu et peut reprendre rendez-vous sur une autre plage.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    5. D\u00e9placer<\/strong>
      La fonction de d\u00e9placement direct n\u2019est pas encore disponible. Pour proposer une nouvelle date :\n
        \n
      1. Annulez le rendez-vous existant (proc\u00e9dure ci-dessus).<\/li>\n\n\n\n
      2. Invitez le patient \u00e0 r\u00e9server un nouveau cr\u00e9neau via son espace ou proposez-lui vous-m\u00eame une nouvelle disponibilit\u00e9.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n

        Proposer un rendez-vous \u00e0 un patient<\/strong><\/h3>\n\n\n\n

        Etapes depuis le Tableau de bord<\/strong><\/p>\n\n\n\n

          \n
        1. Depuis le\u00a0Tableau de bord<\/strong>, cliquez sur\u00a0Proposer un rendez-vous<\/strong>.\u00a0
          <\/li>\n\n\n\n
        2. Renseignez le\u00a0motif<\/strong>\u00a0(type d\u2019acte), la\u00a0date<\/strong>\u00a0et le\u00a0cr\u00e9neau horaire<\/strong>.\u00a0
          <\/li>\n\n\n\n
        3. Recherchez le patient :\u00a0\u00a0
          a. Soit en le s\u00e9lectionnant dans votre\u00a0patient\u00e8le<\/strong>\u00a0
          b. Soit en effectuant une\u00a0recherche par adresse\u00a0e-mail<\/strong>\u00a0(adresse exacte requise)\u00a0
          <\/li>\n\n\n\n
        4. Selon le r\u00e9sultat de la recherche :\u00a0\u00a0
          a. Le patient poss\u00e8de d\u00e9j\u00e0 un compte Hellocare<\/strong>\u00a0
          \u2192 S\u00e9lectionnez-le dans la liste des r\u00e9sultats et envoyez la proposition de rendez-vous.\u00a0
          b. Le patient ne poss\u00e8de pas encore de compte Hellocare<\/strong>\u00a0
          \u2192 Renseignez les\u00a0informations minimales obligatoires<\/strong>\u00a0afin de lui envoyer une invitation \u00e0 cr\u00e9er son compte :\u00a0
          – Adresse\u00a0e-mail\u00a0du patient\u00a0
          – Nom\u00a0
          – Pr\u00e9nom\u00a0
          – Date de naissance\u00a0
          – Num\u00e9ro de t\u00e9l\u00e9phone\u00a0

          Le patient recevra une\u00a0invitation par\u00a0e-mail<\/strong>\u00a0lui permettant de cr\u00e9er son compte et d\u2019honorer le rendez-vous.\u00a0
          Lors de la cr\u00e9ation de son compte, le patient pourra\u00a0modifier ces informations<\/strong>\u00a0si elles sont inexactes.\u00a0
          <\/li>\n\n\n\n
        5. Ajoutez, si besoin, une\u00a0note d\u2019organisation<\/strong>, puis\u00a0envoyez la proposition<\/strong>.\u00a0
          Le patient re\u00e7oit une notification et un\u00a0e-mail, le rendez-vous est\u00a0Confirm\u00e9<\/strong>\u00a0dans votre agenda.\u00a0<\/li>\n<\/ol>\n\n\n\n

          En cas de blocage<\/strong><\/p>\n\n\n\n

            \n
          1. Aucun cr\u00e9neau propos\u00e9<\/strong>
            V\u00e9rifiez que :\u00a0
            –\u00a0La dur\u00e9e du motif est bien un\u00a0multiple de 15 minutes<\/strong>\u00a0;\u00a0
            –\u00a0Votre compte\u00a0Stripe\u00a0Connect<\/strong>\u00a0est correctement activ\u00e9.\u00a0
            <\/li>\n\n\n\n
          2. \u00a0Patient introuvable lors de la recherche<\/strong>\u00a0
            V\u00e9rifiez que l\u2019adresse\u00a0e-mail\u00a0saisie est exactement correcte<\/strong>.\u00a0
            Si le patient n\u2019a pas encore de compte, assurez-vous d\u2019avoir renseign\u00e9\u00a0toutes les informations obligatoires<\/strong>.\u00a0
            <\/li>\n\n\n\n
          3. \u00a0Erreur sur l\u2019adresse\u00a0e-mail\u00a0du patient<\/strong>\u00a0
            Si l\u2019adresse\u00a0e-mail\u00a0est incorrecte, le patient ne pourra pas recevoir l\u2019invitation.\u00a0
            Dans ce cas, vous devez soit :\u00a0\u00a0
            a. Contacter le support\u00a0Hellocare<\/strong>,\u00a0
            b. Soit\u00a0annuler le rendez-vous<\/strong>\u00a0et en recr\u00e9er un avec la bonne adresse\u00a0e-mail.\u00a0
            <\/li>\n\n\n\n
          4. Message sur la carte du rendez-vous :\u00a0Le patient n\u2019a pas encore finalis\u00e9 la cr\u00e9ation de son compte<\/strong>.\u00a0
            Cela signifie que le patient n\u2019a pas encore finalis\u00e9 la cr\u00e9ation de son compte, un\u00a0email\u00a0de rappel lui sera renvoy\u00e9 avant le rendez-vous programm\u00e9.\u00a0<\/li>\n<\/ol>\n\n\n\n

            <\/p>\n","protected":false},"excerpt":{"rendered":"

            \u00c9tapes de validation d\u2019un rendez\u2011vous t\u00e9l\u00e9consultation : Lorsqu\u2019un patient choisit un cr\u00e9neau, Hellocare vous envoie imm\u00e9diatement un e-mail<\/p>\n","protected":false},"featured_media":0,"parent":35357,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35563","help-pro","type-help-pro","status-publish","hentry"],"acf":[],"yoast_head":"\nRendez\u2011vous | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-pro\/agenda-et-rendez\u2011vous\/rendez\u2011vous\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rendez\u2011vous\" \/>\n<meta property=\"og:description\" content=\"\u00c9tapes de validation d\u2019un rendez\u2011vous t\u00e9l\u00e9consultation : 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