{"id":35565,"date":"2025-06-11T14:07:32","date_gmt":"2025-06-11T12:07:32","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-pro&#038;p=35565"},"modified":"2026-01-26T14:23:11","modified_gmt":"2026-01-26T13:23:11","slug":"support-technique","status":"publish","type":"help-pro","link":"https:\/\/www.hellocare.com\/blog\/help-pro\/teleconsultation\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Que faire si l\u2019image ou le son se coupe ?<\/li>\n<\/ul>\n\n\n\n<p>Un contretemps technique peut arriver ; quelques v\u00e9rifications suffisent, dans la grande majorit\u00e9 des cas, \u00e0 relancer la consultation :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contr\u00f4lez votre connexion<\/strong>\n<ul class=\"wp-block-list\">\n<li>Passez, si possible, sur un r\u00e9seau filaire ou un Wi-Fi plus stable.<\/li>\n\n\n\n<li>Fermez les t\u00e9l\u00e9chargements ou visioconf\u00e9rences parall\u00e8les pour lib\u00e9rer de la bande passante.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>V\u00e9rifiez vos p\u00e9riph\u00e9riques<\/strong>\n<ul class=\"wp-block-list\">\n<li>Assurez-vous que les ic\u00f4nes <strong>micro<\/strong> \ud83c\udf99\ufe0f et <strong>cam\u00e9ra<\/strong> \ud83c\udfa5, en bas de l\u2019\u00e9cran, sont bien activ\u00e9es.<\/li>\n\n\n\n<li>Un simple clic r\u00e9active un micro ou une cam\u00e9ra coup\u00e9s par inadvertance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Rechargez la salle<\/strong>\n<ul class=\"wp-block-list\">\n<li>Actualisez la page (<em>F5<\/em>) ; l\u2019appel se reconnecte g\u00e9n\u00e9ralement en quelques secondes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Changez de r\u00e9seau en dernier recours<\/strong>\n<ul class=\"wp-block-list\">\n<li>Si le Wi-Fi reste instable, partagez ponctuellement la 4G\/5G de votre t\u00e9l\u00e9phone.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Rejoignez ensuite la consultation ; vous retrouverez le patient \u00e0 l\u2019endroit exact o\u00f9 vous l\u2019aviez laiss\u00e9.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacter le service support<\/li>\n<\/ul>\n\n\n\n<p>Si le probl\u00e8me persiste ou si vous avez la moindre question, notre \u00e9quipe est \u00e0 votre \u00e9coute :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat int\u00e9gr\u00e9<\/strong> : cliquez sur <strong>Contacter le support<\/strong> en haut \u00e0 droite de votre \u00e9cran ; une fen\u00eatre de conversation s\u2019ouvre.\n<ul class=\"wp-block-list\">\n<li><strong>T\u00e9l\u00e9phone<\/strong> : appelez-nous au <strong>04 85 80 00 23<\/strong> (lundi \u2013 vendredi, 9 h \u2013 18 h).<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-942b14b6f8fd97c323a5dc7664865313\"><strong>E-mail<\/strong> : \u00e9crivez-nous \u00e0 <a href=\"mailto:support@hellocare.com\"><strong>support@hellocare.com<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Un contretemps technique peut arriver ; quelques v\u00e9rifications suffisent, dans la grande majorit\u00e9 des cas, \u00e0 relancer la<\/p>\n","protected":false},"featured_media":0,"parent":35351,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35565","help-pro","type-help-pro","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support technique | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-pro\/teleconsultation\/support-technique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support technique\" \/>\n<meta property=\"og:description\" content=\"Un contretemps technique peut arriver ; 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