{"id":35566,"date":"2025-06-11T14:09:59","date_gmt":"2025-06-11T12:09:59","guid":{"rendered":"https:\/\/wordpress.hc-develop.kub.hellocare.net\/?post_type=help-pro&p=35566"},"modified":"2026-01-26T14:20:49","modified_gmt":"2026-01-26T13:20:49","slug":"fin-de-teleconsultation","status":"publish","type":"help-pro","link":"https:\/\/www.hellocare.com\/blog\/help-pro\/teleconsultation\/fin-de-teleconsultation\/","title":{"rendered":"Fin de la t\u00e9l\u00e9consultation"},"content":{"rendered":"\n

Cl\u00f4turer la TC et g\u00e9n\u00e9rer le rapport de fin <\/h3>\n\n\n\n

Lorsque l\u2019examen est termin\u00e9 :<\/p>\n\n\n\n

    \n
  1. Ouvrez Facturation & cl\u00f4ture<\/strong> (ou, si vous pr\u00e9f\u00e9rez, l\u2019onglet Documents<\/strong> dans le menu de gauche).<\/li>\n\n\n\n
  2. Choisissez l\u2019une des deux options :\n
      \n
    • \u00c9tablir une feuille de soins<\/strong> pour facturer la s\u00e9ance ;<\/li>\n\n\n\n
    • Ne pas facturer<\/strong> si la consultation reste gratuite ou report\u00e9e.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Renseignez les informations demand\u00e9es, puis cliquez sur Quitter le rapport de t\u00e9l\u00e9consultation<\/strong>. Hellocare enregistre automatiquement le compte rendu et cl\u00f4ture la s\u00e9ance de mani\u00e8re s\u00e9curis\u00e9e.<\/li>\n<\/ol>\n\n\n\n

      Cr\u00e9er l\u2019ordonnance et la feuille de soins (FSP)<\/h3>\n\n\n\n
        \n
      1. Dans le menu de gauche, cliquez sur Documents<\/strong>.<\/li>\n\n\n\n
      2. S\u00e9lectionnez le type de document \u00e0 \u00e9diter : Ordonnance<\/strong> ou Feuille de soins<\/strong>.<\/li>\n\n\n\n
      3. Compl\u00e9tez les champs (posologie, code acte, majorations \u00e9ventuelles\u2026).<\/li>\n\n\n\n
      4. Validez ; le document est aussit\u00f4t archiv\u00e9 dans le dossier du patient et pr\u00eat \u00e0 \u00eatre partag\u00e9.<\/li>\n<\/ol>\n\n\n\n

        Facturer la t\u00e9l\u00e9consultation et transmettre les documents au patient<\/h3>\n\n\n\n
          \n
        • Montant automatique<\/strong> : Hellocare renseigne le tarif par d\u00e9faut selon l\u2019acte s\u00e9lectionn\u00e9 au d\u00e9but du rendez-vous.<\/li>\n\n\n\n
        • Besoin d\u2019ajuster ?<\/strong> Dans la FSP, ouvrez l\u2019onglet Actes effectu\u00e9s<\/strong>, modifiez le montant, puis validez.<\/li>\n\n\n\n
        • Envoi des pi\u00e8ces<\/strong> : d\u00e8s que vous quittez le rapport via Facturation & cl\u00f4ture<\/strong>, l\u2019ordonnance et la feuille de soins sont transmises au patient dans son espace personnel.<\/li>\n<\/ul>\n\n\n\n

          Modifier le prix d\u2019une t\u00e9l\u00e9consultation avant la cl\u00f4ture<\/strong><\/h3>\n\n\n\n

          Un ajustement peut \u00eatre n\u00e9cessaire avant de terminer une consultation (erreur de motif, majoration, exception tarifaire). Vous pouvez modifier le montant avant<\/strong> de finaliser la s\u00e9ance. Voici la marche \u00e0 suivre.<\/p>\n\n\n\n

          Cas 1 \u2014 M\u00e9decin (avec feuille de soins)<\/strong><\/p>\n\n\n\n

            \n
          1. Ouvrez l\u2019onglet Documents<\/strong>.<\/li>\n\n\n\n
          2. Cliquez sur Feuille de soins<\/strong>.<\/li>\n\n\n\n
          3. Dans la section Paiement<\/strong>, s\u00e9lectionnez la part non pay\u00e9e par le patient<\/strong>.<\/li>\n\n\n\n
          4. Cliquez sur Valider<\/strong> : la FSP est g\u00e9n\u00e9r\u00e9e.<\/li>\n\n\n\n
          5. Allez ensuite dans Facturation & cl\u00f4ture<\/strong>.<\/li>\n\n\n\n
          6. Modifiez manuellement le Montant de la consultation (\u20ac)<\/strong>.<\/li>\n\n\n\n
          7. Cliquez sur Facturer & Cl\u00f4turer la t\u00e9l\u00e9consultation<\/strong>.<\/li>\n\n\n\n
          8. Le nouveau montant<\/strong> est appliqu\u00e9 et factur\u00e9.<\/li>\n<\/ol>\n\n\n\n

            Cas 2 \u2014 Th\u00e9rapeute (sans feuille de soins)<\/strong><\/p>\n\n\n\n

              \n
            1. Ouvrez directement Facturation & cl\u00f4ture<\/strong>.<\/li>\n\n\n\n
            2. Renseignez le Montant de la consultation (\u20ac)<\/strong> souhait\u00e9.<\/li>\n\n\n\n
            3. Cliquez sur Facturer & Cl\u00f4turer la t\u00e9l\u00e9consultation<\/strong>.<\/li>\n\n\n\n
            4. Le nouveau montant<\/strong> est appliqu\u00e9 et factur\u00e9.<\/li>\n<\/ol>\n\n\n\n

              Bon \u00e0 savoir<\/strong><\/p>\n\n\n\n

                \n
              1. L\u2019ajustement doit \u00eatre effectu\u00e9 avant<\/strong> la cl\u00f4ture. Une fois la s\u00e9ance cl\u00f4tur\u00e9e, contactez le support pour conna\u00eetre la proc\u00e9dure adapt\u00e9e.<\/li>\n\n\n\n
              2. Le montant final s\u2019affiche c\u00f4t\u00e9 patient et figure dans ses documents (espace personnel).<\/li>\n\n\n\n
              3. Veillez \u00e0 rester coh\u00e9rent avec l\u2019acte r\u00e9alis\u00e9 et, le cas \u00e9ch\u00e9ant, les r\u00e8gles de majoration en vigueur.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                Cl\u00f4turer la TC et g\u00e9n\u00e9rer le rapport de fin Lorsque l\u2019examen est termin\u00e9 : Cr\u00e9er l\u2019ordonnance et la<\/p>\n","protected":false},"featured_media":0,"parent":35351,"menu_order":0,"template":"","categories":[],"tags":[],"class_list":["post-35566","help-pro","type-help-pro","status-publish","hentry"],"acf":[],"yoast_head":"\nFin de la t\u00e9l\u00e9consultation | Hellocare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellocare.com\/blog\/help-pro\/teleconsultation\/fin-de-teleconsultation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fin de la t\u00e9l\u00e9consultation\" \/>\n<meta property=\"og:description\" content=\"Cl\u00f4turer la TC et g\u00e9n\u00e9rer le rapport de fin Lorsque l\u2019examen est 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